Tufts Medical Center is a world-renowned, 415-bed academic medical center in Boston that cares for some of the sickest patients in the region. It serves a diverse population; between 15 and 20 % of patients speak Cantonese or Mandarin and roughly 11% of Emergency Department patients seen are 65 or older. In 2018, Tufts Medical Center was the first hospital in New England to become a Level 1 Geriatric Emergency Department (GED).

In 2021, Tufts Medicine health system implemented Epic as its new universal electronic medical record (EMR), launching the first-ever entirely cloud-based electronic health record. Tufts Medical Center tackled the challenge of successfully integrating the launch of Epic into the vital GED program, while learning how to optimize the capabilities of Epic to enhance care and services to the patient community.