Healthcare Systems Roundtable

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The Front Door to Patient Experience: How Geri-Care Improvements in ED Impact Patient Experience

Hosted by West Health

Thank you to all who joined us for our 10th Healthcare Systems Roundtable on November 14th, 2023 hosted by West Health. Please click on Supporting Materials below to find the presentation chat notes and resources.

  • Supporting Materials

    • Chat Notes

    November 14, 2023

    Zoom chat notes

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  • Top Takeaways

    • Kristie Foster:

    • Bridging care gaps for geriatric patients after discharge, is essential to decreasing readmission to the ED and inpatient units.
    • Explore what local community geriatric resources are already available to your patients. Likely you have some hidden treasures (people and programs) that could greatly impact your patients. These resources may be the resource needed to allow your patients to maintain their independence and to focus on what matters most to them.
    • Be the person that you want to care for your family.

    Stephen Meldon

    • Know your patient experience drivers.
    • Build process and caregiver education to address those drivers.
    • Don’t ‘silo’ patient experience, patient safety, and quality. High reliability and patient experience are complementary to each other.

    Matthew Thomas

    • Quality and mindful healthcare will get you to your goals for patient experience. The patients and the accolades will follow good work.
    • The geriatric population is not just regular older adults. It’s not a monogenous group, they have individual needs. Deliberate communication and tailored care come first.
    • Engagement and retention of your quality physicians, ancillary staff, and nurses will pay off more than you can imagine. Incentives and connection with your staff will lead to a better outcome.

Census Management: Across and Within Systems

Hosted by West Health

Thank you to all who joined us for our 9th Healthcare Systems Roundtable on May 30th, 2023 hosted by West Health. Please click on Supporting Materials below to find the presentation slides, chat notes, and resources.

What Matters Most: Implementation and Tracking Across and Within a System

Hosted by West Health

Thank you to all who joined us for our 8th Healthcare Systems Roundtable on October 25th, 2022 hosted by West Health. Please click on Supporting Materials below to find the presentation slides, chat notes, and resources.

EHR/Data Dashboards: Tracking Impact and Outcomes Across a System

Hosted by West Health

Thank you to all who joined us for our 7th Healthcare Systems Roundtable on July 26th, 2022 hosted by West Health. Please click on Supporting Materials below to find the presentation slides, chat notes, and resources.

Generating Buy-In Across and Within a Health Care System

Hosted by West Health

Thank you to all who joined us for our 6th Healthcare Systems Roundtable on April 26th, 2022 hosted by West Health. Please click on Supporting Materials below to find the presentation slides and chat notes.

Approach to Enterprise-Wide GEDA Implementation

Hosted by Cleveland Clinic

Thank you to all who joined us for our 4th Healthcare Systems Roundtable on September 1st, 2021 hosted by Please click on Supporting Materials below to find the presentation slides and unanswered chat questions.

Delirium Screening – Iterating on Implementation

Hosted by Mayo Clinic

Thank you to all who joined us for our 3rd Healthcare Systems Roundtable on March 2nd, 2021 hosted by Mayo Clinic. Please click on Supporting Materials below to find the Meeting Summary, chat notes, links to delirium screening videos, and other helpful links.

This recording for the Healthcare System Roundtable held on March 2, 2021, starts a few minutes late, just shortly after the opening remarks.

Strategies for GED Accreditation Across a System

Hosted by Northwell Health

Thank you to all who joined us for our 2nd Healthcare Systems Roundtable on October 30th, 2020 hosted by Northwell Health. Please click on Supporting Materials below to find the Meeting Summary.

  • Supporting Materials

    • Meeting Summary

    October 30, 2020
    Prepared by West Health

    Summary of the main take-home points from the round table prepared by WestHealth.

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GED Evaluation and Implementation

Hosted by Advocate Aurora Health

Thanks to all who participated in our first GED Health Care Systems Roundtable co-hosted by Advocate Aurora, Wednesday, August 26, 2020.

A special thanks to the Advocate Aurora team for kicking off the Roundtable Series and helping lead our discussion “How to Evaluate our Practice as we Disseminate the Geriatric Emergency Department”.

We are grateful and excited to continue sharing experiences, strategies, and struggles of spreading GEDs across multiple EDs within a HealthCare system.

The first Health Care Systems Roundtable hosted by West Health and GEDC. Advocate Aurora Health kicked off this series of discussions with an overview of their Quality Improvement initiatives system-wide.