Key Components of the Falls Clinic Intervention

Setup a distinct (direct) telephone number for referring providers to call the clinic.

• Voicemail to pick up after-hours calls and answered the next clinic day.

Calls are answered by a trained falls clinic staff member (M–F 8 am–5 pm)

Every patient is called by a trained medical assistant to remind them of their scheduled visit day/time.

Allow 1–2 hours per visit.

ALL consultation notes are shared with the primary care provider and referring provider (if not the PCP).

EVERY patient has at least 1 follow-up visit.

Encourage patients and family (if interested) to signup for EMR MyChart account.

• a personalized and secure online access to send/receive questions to/from their providers and view portions of their medical records

Care coordination with PCP or specialists (testing, medications, etc) achieved through EMR-secure “not to chart” email.

Nurse or advanced practice provider relay results from any tests (eg, blood, imaging) via patient’s preference (phone, MyChart, mail) within 48 hours of final report.