Setup a distinct (direct) telephone number for referring providers to call the clinic.
Calls are answered by a trained falls clinic staff member (M–F 8 am–5 pm)
Every patient is called by a trained medical assistant to remind them of their scheduled visit day/time.
Allow 1–2 hours per visit.
ALL consultation notes are shared with the primary care provider and referring provider (if not the PCP).
EVERY patient has at least 1 follow-up visit.
Encourage patients and family (if interested) to signup for EMR MyChart account.
Care coordination with PCP or specialists (testing, medications, etc) achieved through EMR-secure “not to chart” email.
Nurse or advanced practice provider relay results from any tests (eg, blood, imaging) via patient’s preference (phone, MyChart, mail) within 48 hours of final report.
EMR, electronic medical record
PCP, primary care provider
An EMR My Chart Account is a personalized and secure online access to send/receive questions to/from their providers and view portions of their medical records. See https://www.mychart.ca/ for more information.